- you have read, understood and agreed to be bound by these Terms,
- you are of legal age to form a binding contract with us, and
- you are at least 18 years old in order to be able to use the services of the Website
TYPES OF USERS
You may simply browse the Site as a visitor or you may create an account (“Account”) to become a client (“Client”). You must be a Client to order outfits and purchase Products.
To become a Client, you must provide your name, email address, other registration information, and select a password (“Account Information”), which you should not share with any third parties.
You can also create an Account and become a Client using your valid social networking service (“SNS”) account, by entering your SNS credentials and connecting to the Services. In becoming a Client, you represent and warrant that: (a) all required Account Information you submit is truthful and accurate, and (b) you will maintain the accuracy of such Account Information. We will also ask you for additional information about you, including your size, fit, and style preferences in order to establish your style profile (“Style Profile”). In order for the Services work best for you, please keep your Style Profile up to date. Please also keep your Account Information confidential. If someone accesses our Services using your Account Information, we will rely on that Account Information and will assume that it is really you or someone you have authorized who is accessing the Services. You are solely responsible for any and all use of your Account Information and all activities (including orders placed through the Services) that occur under or in connection with your Account. We reserve the right to take whatever action we deem necessary to preserve the security of the Services and your Account, including without limitation terminating your Account, changing your password, or requesting additional information to authorize transactions on your Account. You agree to be responsible for any act or omission of any users that access the Services under your Account. You may not use anyone else’s Account at any time without the permission of the Account holder. Please notify us immediately if you become aware that your Account Information is being used without authorization. You agree not to register for more than one Account, register for an Account on behalf of an individual other than yourself without such individual’s authorization, or register for an Account on behalf of any group or entity.
SHIPMENTS, RETURNS, AND EXCHANGES
Dresos Shipments/box. When you sign up for a Dresos box, we will send you some Products chosen by Dresos, at our discretion. Available ship dates are determined at our discretion and may vary based on a variety of factors, including without limitation inventory, geography, and automatic shipping preference. You will be able to try them on to see what you like. You can decide to keep all, some, or none of the Products in the shipment, and we will charge you for the items you keep as described in the Payment section (below).
Data Check. When you send us a request for a Dresos box, our payment processing provider or a third party service provider may attempt to verify your address and check for potential fraud.
Dresos will deliver the product within 48 hours from the time the box has been requested by the customer through the website or in writing to our official email firstname.lastname@example.org . The exception to this will be if the customer is not available to receive the product in person. Shipping will be done directly from Dresos or through third-party courier. There will be no delivery fees to be paid by the customer.
We only deliver product within UAE and Dresos reserved the rights to refuse delivery of the product at its own discretion. Delivery to Dubai and Abu Dhabi will be from 1-3 days from the requested Dresos box and in other areas of UAE from 2-4 days. Avoid any delivery delay by providing your full address along with your contact details.
We may refuse to ship to any address for any reason including because it is outside the geographic area that we serve or it is to an address that we determine may be associated with fraudulent purchases.
Sending Back Products During the Try-On Period. If you want to send back any of the Products in your Dresos box, simply place them in the return package, notify your stylist one day before and Dresos will collect them at no cost to you. Any Products sent back must be returned no later than three (3) days after you receive the package (the “Try-On Period”) and must be unworn and in the original condition. You will retain title to the Products and risk of loss of the Products will remain with you until we receive the Products and we determine that the Products were returned unworn and in their original condition, at which point you will be deemed to have rejected the Products and title will return to us. We will assume that you have chosen to keep any Products in the Dresos box that you do not return back to us by the end of the Try-On Period, and we will charge your Account for those Products any time after the end of the Try-On Period. Any exceptions permitting a return later than the end of the Try-On Period must be requested in a timely manner and may be granted at the sole discretion of Dresos.
Dresos will be accepting payments in AED (United Arab Emirates Dirham) ONLY with options to pay with VISA and MASTERCARD.
Returns and Refund policy
We do not accept returns after you purchased the product. If you want to return any Products you’ve previously purchased, please get in touch with your stylist and this request might be granted at sole discretion of Dresos.
Dresos box items Exchanges. If you want to exchange any of the Products in your Dresos box (e.g., for a different size), you can request an exchange by contacting your stylist. If an exchange is available for a particular Product, you will be given the choice to exchange. An exchange may not be available in all cases. If you elect to receive an exchange, return the original Product by the end of the Try-On Period. The exchange Product will be sent separately to you. If you fail to return the original Product by the end of the Try-On Period or if the original Product is damaged or shows signs of wear, Dresos may charge you for both the original Product and the exchange Product. If you receive the exchange Product and wish to return it, you can send it back within three (3) days of your receipt of the exchange Product.
We do not refund already purchased items and it may happen at full discretion of Dresos. In case of any refunds, they will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Legal Details. Your scheduling of a Dresos box is an offer to purchase the Products. We may accept your offer by shipping you the Dresos box. For any reason, we may decline to accept your request for a Dresos box. If we decline to accept your request for a Dresos box, we may attempt to notify you at the email address you provided. All Products will be deemed accepted by you upon shipment, and title to and risk of loss passes to you when we provide the Products to a common carrier or stylist. Excluding any User Content, we strive to ensure that the information on the Services is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies, which we may correct without liability. Products displayed may be out of stock or discontinued, and prices are subject to change. We reserve the right to limit quantities purchased by Clients. We do not guarantee that all Products described on our Services will be available. In an effort to enhance your shopping experience and give as many customers as possible the opportunity to purchase Products, we may place limits on purchases and we do not authorize the purchase of commercial quantities of our Products. We further reserve the right to cease doing business with customers who violate this policy.
STYLING FEE AND PAYMENT
Within three (3) days of receiving your Dresos box, we request that you send back any Products you don’t want. You may pay for any Products from your Dresos box via credit card that has been registered as a payment method while creating an account. If you have a credit in your Account at the time of processing the payment for Products, the credit will be applied before we charge your credit card. By submitting your payment information to us, you authorize us to charge your credit card or other payment method then available in accordance with these Terms. You may cancel an upcoming Dresos box by accessing your Account and cancelling the Dresos box at any time at least two (2) days’ before the Dresos box is due to ship. In case you fail to do so, you will be charged a late cancellation fee of AED 49. You represent that you will not use any credit card or other form of payment unless you have all necessary authorization to do so. We will not be liable in the event your children or others acting with or without your permission use your credit card or other means of payment to make orders on the Services; however, you may report any unauthorized use to us, and we will use reasonable measures within our control to help prevent future unauthorized use of your credit card or other payment method.
Dresos will send the confirmation on the amount that will be charged to registered credit card on customers registered email address within 24 hours of transaction.
PRICING AND PRODUCTS FOR DRESOS BOXES
Dresos does not disclose the prices of its Products until you receive a Dresos box. While Dresos makes efforts to follow the style and price preferences you express in your Style Profile, we do not guarantee that every item in your Dresos box will meet those preferences. You are responsible for paying for all Products in your Dresos box, whether they conform to your Style Profile or not, unless you return the Products in accordance with our policies. If we don’t collect the applicable sales tax, you are responsible for payment of the applicable use taxes. Dresos may provide certain promotions or credits to customers. Depending on the type of promotion or credit offered, it may reduce the amount of state and local sales taxes that apply to your order. The application of the promotion or credit will be reflected on your receipt.
You may purchase Dresos gift cards through the Services (“Dresos Gift Cards”). Dresos Gift Cards can be redeemed solely through our Services for Products. Dresos Gift Cards cannot be redeemed for cash except where required by law. For balance information, or to replace the remaining value on a damaged card, contact: email@example.com. Dresos Gift Cards require no maintenance, activation, or other fees. Risk of loss and title for Dresos Gift Cards pass to the purchaser upon electronic transmission to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. Dresos is not responsible for lost or stolen Dresos Gift Cards, or for use without your or the recipient’s permission. Dresos reserves the right to close accounts or request alternative forms of payment if a Dresos Gift Card is fraudulently obtained or used.
As a Client, by referring others to Dresos, you may participate in the Dresos Referral Program (the “Program”). If you are accepted into the Program, you will receive a referral credit toward future purchases (a “Referral Credit”) when you make a Qualifying Referral. In order to receive a Referral Credit, each of the following requirements must be met (collectively, a “Qualifying Referral”): (i) you must share a referral link that is unique to you with your contact who has not previously used Dresos; (ii) you must disclose your relationship with Dresos (e.g., “if you place an order, I’ll get a credit”); (iii) the referred person must register for the Services after directly clicking the unique link, (iv) the referred person must, within a reasonable period of time, order a Dresos box and meet the minimum requirements applicable at the time the referred person orders a Dresos box (e.g., spending at least AED99 with Dresos), but which may vary from time to time and by Client, at Dresos’s sole discretion (the “Reward Criteria”), and (v) you must be a Client of the Services. Purchases using Dresos Gift Cards are not Qualifying Referrals.
The amount of the Referral Credit will be (AED 100) (account required) at the time the referred friend orders a Dresos box and meets the Reward Criteria.
Restrictions. Referral Credits can be accrued solely by you and you may not earn Referral Credits by:
- permitting another individual to use your Account;
- creating multiple Accounts;
- promoting your referral code through paid marketing, such as search engine or social media marketing (e.g., AdWords, Yahoo, Facebook);
- posting your unique referral link on any public forum or coupon site where you are not the primary content owner (e.g., you may post referral link on your personal Facebook page or tweet it from your your personal Twitter account, but you may not post it on a site like RetailMeNot or Wikipedia); or
- upon notice, any other restriction we impose on participants in the Program.
By acquiring Referral Credits, you agree and acknowledge that Dresos is granting you a limited, non-transferable, revocable license to a digital item, and that Referral Credits are not your personal property. You may not obtain any cash or money in exchange for Referral Credits. You are responsible for notifying Dresos if you believe the number of Referral Credits in your Account is incorrect.
Dresos reserves the right to remove Referral Credits from an Account at any time. Unless extended by Dresos at our discretion, Referral Credits will automatically expire ninety (90) days from issuance.
We reserve the right to modify, suspend or terminate the Program and to void any Referral Credits upon notice to you. We may provide such notice in any way compliant with applicable law including via email to the last email address you provided to us, by amending these terms or posting a change to the Program on our Referral Program FAQ page. All Referral Credits are voided immediately upon termination of this agreement or the closing of your Account.
OWNERSHIP OF INTELLECTUAL PROPERTY
You understand and acknowledge that the software, code, and proprietary methods and systems used to provide the Services (“Our Technology”), and the materials, information, and content made available or displayed by us through the Services (collectively, “Our Content”) are: (a) copyrighted by us or our licensors under UAE and international copyright laws; (b) subject to other intellectual property and proprietary rights and laws; and (c) owned by us or our licensors.
You are solely responsible for Your Content. You assume all risks associated with use of Your Content. You understand that we do not guarantee any confidentiality with respect to Your Content. You may not represent or imply to others that Your Content is in any way provided, sponsored or endorsed by us. We are not obligated to back up Your Content, and Your Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of Your Content if you desire. We will not be liable for the deletion or accuracy of Your Content; the failure to store, transmit, or receive transmission of Your Content; or the security, privacy, storage, or transmission of other communications originating with or involving use of the Services. We reserve the right in our sole discretion to pre-screen, refuse, or remove Your Content at any time for any reason. Please make sure that you only provide information to the Services that you are allowed to share without violating any obligations you may have to a third party.
We do not claim any ownership of Your Content. By making available Your Content on or in the Services, you represent that you own or have all rights necessary to make available Your Content to us. You hereby grant, and you represent and warrant that you have the right to grant, to us a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable license to license, reproduce, distribute, modify, adapt, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use Your Content (in whole or in part) for the purposes of including Your Content in the Services and operating, developing, providing, and promoting the Services. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to Your Content.
GENERAL RULES OF USER CONDUCT
You agree not to (i) take any action or (ii) make available any content on or through the Services that: (A) violates any third-party right, including any intellectual property or proprietary right; (B) is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, obscene, offensive, or profane; ( C) constitutes unauthorized or unsolicited advertising, junk or bulk e-mail; (D) involves commercial activities and/or sales without our prior written consent; (E) impersonates any person or entity; (F) interferes with or attempts to interfere with the proper functioning of Our Technology in any way not expressly permitted by the Terms; or (G) attempts to engage in or engage in, any potentially harmful acts that are directed against Our Technology.
Dresos will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
RIGHT TO SUSPEND
Dresos reserves the right, in our discretion, to suspend your Account, your use of the Services or the sending of Dresos boxes at any time at our discretion including, as necessary to protect the security or operation of the Services.
In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to Products or the Services (collectively “Feedback”), you agree we may use the Feedback to: (a) improve our Services or any Products and (b) promote the Services and Products, and that you will not be due any compensation for your Feedback that is used in these ways. To the extent that we have your name, likeness, or voice, this will be part of the Feedback and you agree that we may use your name, likeness and voice in the same manner that we can use other Feedback. You grant to us a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, translate, distribute, perform, display, import, sell, offer for sale, make, have made and otherwise exploit the Feedback in any form, media, or technology, whether now known or hereafter developed, and to allow others to do the same. This is true whether you provide the Feedback on the Services or through any other method of communication with us, unless we have entered into a separate agreement with you that provides otherwise.
MODIFICATIONS TO THE SITE OR SERVICES
We reserve the right to modify or discontinue the Services (including sending Dresos boxes) with or without notice to you. We will not be liable to you or any third party should we exercise our right to modify or discontinue the Services. If you object to any such changes, your sole recourse will be to cease access to the Services. Continued access to the Services following notice of any such changes will indicate your acknowledgement of such changes and satisfaction with the Services as so modified. You agree that we, in our sole discretion, may immediately terminate your access to the Services at any time, for any reason, in our sole discretion. You agree that we will not be liable to you or any other party for any termination of your access to the Services.
THIRD PARTY CONTENT AND OTHER WEBSITES
DISCLAIMER OF WARRANTIES
LIMITATION OF LIABILITY
You acknowledge and agree that we are only willing to collect payment, facilitate the fulfillment of orders, and provide access to the Services if you agree to certain limitations of our liability to you and to third parties. You understand that to the extent permitted under applicable law, in no event will we or our officers, employees, directors, parents, subsidiaries, affiliates, agents, or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including without limitation damages for loss of revenues, profits, goodwill, use, data, lost opportunities, or business interruptions or other intangible losses (even if such parties were advised of, knew of or should have known of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy), arising out of or related to your use of or access to, or the inability to use or to access, the Services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute, or otherwise. We will not be liable for any damages arising from the products or for any information appearing on any other site linked to our Services. If you are dissatisfied with any portion of the Services, your sole and exclusive remedy is to discontinue use of the Services.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
Without limiting the foregoing, under no circumstances will we or our licensors be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond our reasonable control, including without limitation internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of god, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.
Notice Requirement and Informal Dispute Resolution. Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute (“Notice”) describing the nature and basis of the claim or dispute, and the requested relief. A Notice to us should be sent to: Dresos FZ LLC, in5 Dubai Internet City. After the Notice is received, the parties may attempt to resolve the claim or dispute informally. If the parties do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding.
Authority of Arbitrator. All disputes will be resolved in accordance to the federal laws of the United Arab Emirates as applicable in the Emirate of Dubai] or laws of the Dubai International Financial Centre
Confidentiality. All aspects of the arbitration proceeding, including without limitation the award of the arbitrator and compliance therewith, will be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph will not prevent a party from submitting to a court of law any information necessary to enforce this Dispute Resolution section, to enforce an arbitration award, or to seek injunctive or equitable relief.
Severability. If any part or parts of this Dispute Resolution section are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts will be of no force and effect and will be severed and the remainder of this Dispute Resolution section will continue in full force and effect.
Right to Waive. Any or all of the rights and limitations set forth in this Dispute Resolution section may be waived by the party against whom the claim is asserted. Such waiver will not waive or affect any other portion of this Dispute Resolution section.
Survival. This Dispute Resolution section will survive the termination of your relationship with us.
Small Claims Court. Notwithstanding the foregoing, either party may bring an individual action in small claims court.
We may give notice to you by email, a posting on the Services, or other reasonable means. You must give notice to us in writing via email to firstname.lastname@example.org with the subject line “Legal Notice.”
Dresos FZ - LLC
in5 Tech, Dubai Internet City
P.O. Box 73000, Dubai, United Arab Emirates
Last updated NOVEMBER 9, 2020